Services

Support & Maintenance


True reliability is not measured only in the laboratory, but over time.

That’s why we offer a support and maintenance service designed to accompany every Powertronix UPS throughout its entire lifecycle, ensuring consistent performance, timely interventions, and fast responses whenever needed.

Why choose Powertronix Scheduled Maintenance?

Properly planned maintenance helps extend UPS service life, improve energy efficiency, and reduce the risk of critical failures. For this reason, Powertronix offers tailored maintenance contracts designed to meet every operational requirement.

Reduced risk of system downtime

Regular maintenance prevents unexpected failures and protects operational continuity.

Consistently optimal performance

Periodic checks, firmware updates, and component inspections ensure maximum system efficiency.

Extended UPS service life

Scheduled interventions preserve system integrity and reduce component wear.

Direct technical support

No call centers. You speak directly with our team, who knows every technical detail of our products.

Components to monitor: batteries, capacitors, fans

They are the least visible parts, but the most critical.

  • Poorly maintained or worn batteries cause over 20% of UPS failures and must be checked regularly, regardless of age or warranty.
  • DC and AC capacitors must be replaced preventively to avoid sudden failures, disturbances, and extensive damage.
  • Fans keep power components at stable temperatures; failures can lead to overheating and UPS shutdown.
Recommended replacement cycles:

  • Fans: 5 years
  • DC capacitors: 5 years
  • AC capacitors: 7 years

A complete support system

From customized maintenance plans to immediate spare parts availability.

Fast interventions, nationwide coverage

Powertronix operates through a widespread network of specialized technicians and service centers.

This allows us to respond quickly in the event of a failure and to perform regular maintenance visits on installations throughout Italy.

No intermediaries. No delays. Just direct, qualified support.

The right spare part, at the right time

Powertronix maintains a large stock of certified components, guaranteed for the entire product lifecycle.

All spare parts are designed to ensure compatibility, durability, and maximum efficiency—even after years of operation.

No waiting. No compromises. Only original spare parts.

Protect your UPS with Powertronix Continuity Services plans

Ensure your UPS always operates at peak performance with Powertronix scheduled maintenance plans, designed to guarantee continuous reliability, failure prevention, and rapid intervention in case of emergency.

ESSENTIAL Care

Scheduled protection

The essential maintenance plan to ensure basic reliability and operational continuity.

What’s included

  • Preventive maintenance
  • Guaranteed response times
  • Unlimited corrective interventions
  • Spare parts included
  • 24/7 on-call availability, 365 days a year

ADVANCED Care

Balanced prevention and support

The right balance between scheduled maintenance and qualified technical support.

What’s included

  • Preventive maintenance
  • Guaranteed response times
  • Unlimited corrective interventions
  • Spare parts included
  • 24/7 on-call availability, 365 days a year

TOTAL Care

Complete coverage

Maximum system protection, with full failure coverage and spare parts included.

What’s included

  • Preventive maintenance
  • Guaranteed response times
  • Unlimited corrective interventions
  • Spare parts included
  • 24/7 on-call availability, 365 days a year

TOTAL Care 24/7

Continuous support, without interruptions

All the benefits of the Total plan, with guaranteed technical availability 24/7, 365 days a year.

What’s included

  • Preventive maintenance
  • Guaranteed response times
  • Unlimited corrective interventions
  • Spare parts included
  • 24/7 on-call availability, 365 days a year

Technical Support: expertise and rapid response

Our after-sales support service is managed directly by qualified Powertronix technicians, capable of operating both remotely and on-site to ensure full functionality of your UPS system throughout its entire lifecycle.

Our services include:

  • Commissioning and testing at the installation site
  • On-site technical interventions in the event of faults or malfunctions
  • Supply and replacement of UPS batteries directly at the customer’s premises
  • UPS repairs at our service center
  • Direct telephone access to a technical specialist
  • Organization and scheduling of maintenance visits
  • Supply of original Powertronix spare parts

You can compare up to 4 products