Your system is safe.
Even when the unexpected happens.

Fast, qualified, and tailored technical support—because continuity cannot wait.

Do you need help?

Visit our customer reserved area to access your UPS documentation, check active warranties, or request a warranty extension.

Visit customer reserved area

Service request

Fill out the form with the product serial number and a brief description of the issue.
Our team will get back to you as soon as possible.

Service request

Certified reliability

Our technicians are in-house, product-trained, and respond directly to requests—no intermediaries.
Because quality is measured by how we respond.

Request technical support

Fill out the form with the product serial number and a brief description of the issue. Our team will contact you as soon as possible.

Protect your UPS with Powertronix Continuity Services plans

Ensure your UPS always operates at peak performance with Powertronix scheduled maintenance plans, designed to guarantee continuous reliability, failure prevention, and rapid intervention in case of emergency.

ESSENTIAL Care

Scheduled protection

The essential maintenance plan to ensure basic reliability and operational continuity.

What’s included

  • Preventive maintenance
  • Guaranteed response times
  • Unlimited corrective interventions
  • Spare parts included
  • 24/7 on-call availability, 365 days a year
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ADVANCED Care

Balanced prevention and support

The right balance between scheduled maintenance and qualified technical support.

What’s included

  • Preventive maintenance
  • Guaranteed response times
  • Unlimited corrective interventions
  • Spare parts included
  • 24/7 on-call availability, 365 days a year
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TOTAL Care

Complete coverage

Maximum system protection, with full failure coverage and spare parts included.

What’s included

  • Preventive maintenance
  • Guaranteed response times
  • Unlimited corrective interventions
  • Spare parts included
  • 24/7 on-call availability, 365 days a year
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TOTAL Care 24/7

Continuous support, without interruptions

All the benefits of the Total plan, with guaranteed technical availability 24/7, 365 days a year.

What’s included

  • Preventive maintenance
  • Guaranteed response times
  • Unlimited corrective interventions
  • Spare parts included
  • 24/7 on-call availability, 365 days a year
Contact us